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Shipping Options

Shipping Guide

  • Should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by EMS or CourierPost. All items shipped are insured. Note that air and ground shipping times are measured in business days. Next Day delivery option is available only in New Zealand and some countries for a high cost.
  • You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at EMS. New Zealand Postal Service shipments can be tracked at CourierPost.


  • Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method

DELIVERY TIMES (available options)

  • 2-4 Business Days CourierPost (NZ only)
  • Overnight Shipping CourierPost (NZ only)
  • International Shipping via EMS Air (3-10 days)
  • International Shipping vis EMS Courier (2-6 days - Tracked & signature)
  • International Shipping via EMS Express Courier (1-5 days - Tracked & signature)


  • Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.


  • The Watches Men provides insurance coverage for every item we ship out.


  • Certain addresses we can't deliver to (such as PO Boxes, APO, or F.PO addresses). Please provide us with an address you are sure receives international shipments.
  • Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.


  • If a shipped order was lost or damaged, EMS must conduct an investigation. Please contact The Watches Men to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, EMS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to The Watches Men and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, The Watches Men will gladly refund your original payment.
  • When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact The Watches Men within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact The Watches Men within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please contact us immediately. Product discrepancies not notified to The Watches Men within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.


  • In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. The Watches Men reserves the right to replace the original packaging of products sold herein. The Watches Men cannot guarantee a replacement of the manufacturer’s original packaging.